CamSkip Contact
ContactOne address reaches us: [email protected]. This page says what to put in a message for each kind of problem, and which questions the site already answers.
The address
Email [email protected]. It is the one address for everything: account questions, coin purchases, reports and feedback about this site. There is no form to fill in here; write from your own mail app, in your own words.
Email has one real advantage for this kind of problem: you can attach a screenshot, and both sides have the whole exchange in writing.
One message
Three things, whatever the problem: what you were trying to do, what happened instead, and what you were using. Most back-and-forth comes from one of those being missing.
Leave out passwords and full card numbers. Nobody at CamSkip needs either to help you, and email is not the place for them.
By topic
A little extra, depending on what it is about. The table lists what to add on top of the basics above.
| Topic | Add this to your message | Read first |
|---|---|---|
| Account or sign-in | The display name on the profile and roughly when you last got in | Help Center |
| Coins or a payment | The date of the purchase, the amount, and any order details you have | Is CamSkip free? |
| Reporting a person | The name on their profile, when it happened and what they did, in plain words | Safety tips |
| Camera or sound | The exact wording of any browser message, and whether another browser behaves the same | How to video chat |
| Your data | What you are asking for: a copy, a correction or deletion | Privacy Policy |
| Something wrong on this site | The address of the page and the sentence in question | Nothing; just tell us |
Before you write
Quite a few, and reading the page is quicker than waiting on a reply. If your question is on this list, start there and write only if the page did not settle it.
Accounts
Less than about an account, and it is better to know that now. A guest session is held by your browser, not tied to a name or an email address, so there is little for anyone to look up if the browser has forgotten it. Clearing your browsing data or switching device starts a new guest.
An account is different: it has an identity that support can find. If what you have on the site matters to you, sign in before you clear a browser or change phones, not after.
Reports
Use the report option on the site when you can. It asks for a reason and a short description, and it is attached to the right person without you having to describe who they were. Email is for the cases where that was not possible, or where there is more to say than a short description holds.
If someone is threatening you or you are in danger, contact your local authorities first. A website's support address is not an emergency service.
[email protected]. It is the single address for account questions, coin purchases, reports and feedback.
Because you can attach a screenshot, and the whole exchange stays in writing for both sides. The address is [email protected].
The date of the purchase, the amount, and any order details you have. Do not send a full card number.
The site is in English, and English is the safest choice for support. If another language is easier for you, write plainly and keep sentences short.
Say that you are a guest and give the device and browser you use. A guest session is held by your browser, so there is no account name to quote.
Email the support address, give the display name on the profile and say you want it deleted. The Privacy Policy explains your choices.
To the same address. Include the address of the page and the sentence you think is wrong or unclear.
Report the person on the site, and do not send anything. If you could not report in the moment, email what you remember: the name on the profile, the time and what was said.
Sometimes, one hello changes your night.
No feeds to scroll, no crowd to shout over. One girl on camera, and you decide whether to stay or try the next. Free to start, in the browser you already have.